How To Return:

• Contact us by sale@firsthomesecurity.com email for a RAN (Return Authorization Number). Provide your name, order number, order date, what you would like to return, and reason for return. The RAN must be on your return shipping label.



• Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file. Returns accepted and/or received after 30 days will receive an exchange or in store credit only.



• Pepper spray and Mace alarms cannot be returned if the package has been opened.
  
  
• The product must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund. If you lost something that goes with your order, you can not return it.
  
  
• You are responsible for the cost of shipping the item back. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will refund you the cost of shipping your order back to us via Ground or Standard only.
Please send your return via UPS or FedEx since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to us.

TOLL FREE Orders:  877-619-2693 TECH SUPPORT:  904-720-0779 We are available M-F 9-5 EST. admin@firsthomesecurity.com Mail orders to: First Home Security 45 Nashoba Rd. Acton, MA 01720

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